Rochester & Winona Auto Repair

Hi Mitch, Thank you for taking the time to share your experience. We’re sorry to hear your last visit didn’t meet your expectations. We want to be clear that we do not engage in bait-and-switch practices. Like nearly all industry-standard coupons, our offers include disclaimers for synthetic oil, specialty filters, applicable fees, etc. These details are routinely reviewed with customers before service begins. That said, if communication was missed during your visit, we sincerely apologize. We’re reviewing our process to ensure pricing is always addressed clearly—no matter how the offer is received. As for the inspection, identifying a head gasket leak—especially one that’s internal—goes well beyond the scope of a free routine courtesy inspection. These types of issues often require a higher level of diagnostics and don’t always present visible symptoms. Had you mentioned the ongoing coolant loss or asked us to investigate it, we would’ve absolutely looked into it—and potentially saved you that trip to the dealer, as we do honor dealership warranties. If the issue was visible and we missed it, we sincerely apologize. We also appreciate your comments about our team and take all feedback seriously. Everyone has their own communication style, but we want every customer to feel welcomed and respected. Your feedback is being addressed internally. While we understand your frustration, we respectfully disagree with the idea that a value‑priced promotion means lower quality. We back every repair with a nationwide 3‑year/36,000‑mile warranty, and our technicians follow the same industry standards you’d expect at a dealership. The special simply makes routine maintenance more affordable—it doesn’t change our workmanship. Quality and customer trust are what have kept us in business for over 25 years. We tried to reach out by phone and left a voicemail in hopes of making things right. If you’d like to speak further about your experience, please don’t hesitate to call us back at 507-454-4387 at your earliest convenience. We’re sorry to see you go and wish you the best with your vehicle moving forward. —Joe’s Auto & Tire Team

Thank you for the wonderful review, Pete! We're so glad to hear that you had a positive experience with us at Joe's Auto & Tire - Winona. Our team takes great pride in providing fast and outstanding services to our customers, and we're happy to have met your expectations. Thank you for choosing us for your alternator and battery needs. We appreciate your support and hope to see you again in the future. Thanks again for the 5-star rating!

Thank you Warren!

Thank you for the glowing review, Mr. Cummings! We're thrilled to hear that you had a positive experience with our team at Joe's Auto & Tire. We take great pride in providing professional and efficient service for our customers, and it's always a pleasure to hear when our efforts are appreciated. We appreciate your recommendation and look forward to helping with any future auto service needs. Drive safe! - Joe's Auto & Tire team at Civic Center Dr in Rochester, MN.